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Slack · Team communication

Let the team know what needs them.

A notification should point a colleague to the next action. The Slack integration sends operational messages to one chosen channel, without reading the team’s conversations.

Implemented actions

  • Send operational notifications
  • Use the channel selected at Slack consent
  • Check the installation’s health
  • Revoke access on disconnect

A failed message is not a failed booking

Notification delivery runs after the domain action commits. If Slack cannot accept a message, the appointment remains valid and the delivery failure can be handled separately.

Transient failures use bounded retries. Terminal conditions such as an archived channel need a person to repair the connection. Retrying cannot restore a channel that no longer exists.

Send the outcome, keep the record

A concise notification helps staff find the relevant business action. Detailed call information belongs in Evarmont’s authenticated dashboard, not in a channel that may have a wider audience.

The destination comes from the connection. Caller-provided content cannot choose a different Slack channel for the message.

Connect the account

Connect through Slack OAuth and choose the destination channel on Slack’s consent screen. Evarmont shows that selection; changing the destination requires reconnecting through the provider flow.

Permission to create and use an incoming webhook for the selected channel. The stored bot credential supports installation health checks and revocation, not reading messages.

Events and inbound changes

This is a one-way notification integration. It does not ingest Slack messages or events, implement slash commands, or offer an interactive Slack bot.

Disconnect with clear expectations

Disconnecting revokes the installation credential and stops further notifications through it. Messages already posted remain in Slack. Archived or unavailable channels require attention rather than endless retries.

Questions about Slack

Can Evarmont read or answer our Slack messages?

No. The implemented integration sends operational notifications only. It has no message ingestion, slash commands or interactive bot.

Can I change the channel inside Evarmont?

The channel is chosen at Slack consent. Reconnect to choose a different destination.

Does accepted delivery mean someone read the message?

No. Provider acceptance is not proof of human acknowledgement. The call and booking outcomes remain separate facts.

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