Privacy Policy

When you call, text, email or book with a business that uses Evarmont, that business decides what is collected and why. Evarmont processes the information on their instructions. If you want your information corrected or deleted, the business you contacted is the right place to ask, and we support them in acting on that request.

When you create an Evarmont account for your business, or join one as a member of staff, Evarmont decides how your account information is handled, as described in the sections on business accounts and signing in with Google.

• The phone number you called from and the number you dialled, so the call can be routed and matched to your booking.
• A written transcript of the conversation, used to complete your booking and to let the business review what was agreed.
• Details you give in order to book: your name, a contact number, an email address if you offer one, and what you asked to book.
• Your appointments, including changes and cancellations.
• If you book on a business’s online booking page, the details you enter there: your name, phone number, email address if you give one, and the appointment you choose.
• If you place a pickup order with a restaurant by phone, the items, quantities and options you order and the name the order is under. Payment is taken by the restaurant when you collect, not by us.
• If you ask to be called back, the number to call and what the call is about.
• If you email a business that has turned on the email front desk, the emails you exchange with that business, so its staff can read and answer them in one place.

• Call audio is not recorded. Our speech provider hears the call in order to understand and answer you, but neither it nor Evarmont keeps a recording. Recordings the provider made before 18 September 2026 are being deleted and will be gone by 18 October 2026.
• We do not ask for, and the assistant is not able to take, card numbers, bank details, or government identification.
• We do not sell personal information, and we never have.

Your phone number is the main way a business recognises you. We may use it to identify you when you call, to find and manage your booking, to send an appointment confirmation, to call you back if you ask us to, to keep a history of your visits, to answer support questions, to protect against fraud and misuse, and to meet legal obligations.

Giving us your phone number, calling a business, or booking an appointment does not sign you up for promotional text messages. Promotional messages require separate permission, described below, and we treat the absence of that permission as a no.

If a business enables it, we may send you a text message (SMS) or an email confirming an appointment, or a link to change or cancel it. You will only receive these if you asked to be contacted that way during the call. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to any text message to stop receiving them; reply HELP for assistance. Stopping messages does not cancel your appointment.

A business may separately ask whether you would like promotional texts and special offers from them. This is optional and is never required to book, to keep, or to receive an appointment, and declining changes nothing about the service you get.

Saying yes on a call is only the first step. We record it as a pending request and send one message to your phone asking you to confirm. Promotional messages begin only after you reply from that handset. If you never reply, the request expires and nothing is sent. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop them; reply HELP for assistance.

Permission is given to one business for its own messages. It does not extend to any other business that uses Evarmont.

We do not sell your mobile information, and we do not share your text-messaging opt-in or consent data with third parties or affiliates for their own marketing or promotional purposes.

If you use Evarmont’s console to run your business, we hold:

• Your sign-in details: your email address and, if you choose one, a password. Passwords are handled by our authentication provider and are never visible to us. If you sign in with Google, see the next section.
• Your business’s details: its name, time zone, locations, contact email and phone number, services, opening hours, menu and the answers it approves for the assistant to use.
• Your team: the people you invite, their email addresses and roles, and a record of changes made in the console, kept for security and accountability.
• Billing: your plan, subscription status, the call minutes you use and the minutes you buy. Card and bank details go to Stripe directly and never pass through Evarmont.
• Your language preference and, if you ask for a demo on our website, the email address and type of business you give us.

We use this information to provide the service, to bill for it, to keep accounts secure, to answer support requests, and to tell you about your account, such as a trial that is ending or minutes that are running low. We do not use it for advertising and we do not sell it.

You can create an Evarmont account, or sign in to one, with your Google account. When you do, Google shares with us your name, your email address, whether Google has verified that address, your profile picture, and an identifier for your Google account. We ask for nothing else from your Google account at sign-in.

We use this information only to create your account, to sign you in, and to show your name in the console. If your Google email address matches an Evarmont account that already exists, signing in with Google opens that account. The information is stored with our authentication provider, Supabase, is not used for advertising, is not sold, and is not shared with anyone except the providers that run the service on our instructions.

You can remove Evarmont’s access at any time from your Google account’s security settings. That stops Google sign-in but does not close your Evarmont account; to delete the account, contact us at the address below.

Evarmont’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Evarmont can connect to services a business already uses: calendars (Google Calendar, Microsoft Outlook Calendar, Calendly, Cal.com), CRMs (HubSpot, Pipedrive, GoHighLevel), team chat (Slack, Microsoft Teams), payments (Stripe) and, for the email front desk, mailboxes (Gmail, Microsoft Outlook). Connections are switched on for each business separately, and nothing is exchanged until a business connects one. Evarmont then exchanges with that service only what the connected feature needs, for example checking free time in a calendar or adding a booking to it.

The keys that give Evarmont access are stored encrypted. The business can disconnect a service at any time, from Evarmont or from the service itself. For a connected mailbox, Evarmont reads the messages that reach the inbox so staff can triage and answer them, keeps their text for the period the business sets, and sends a reply only when the business allows it. Information from a connected Google account is handled under the Limited Use requirements above, and none of it is used to train AI models.

Evarmont sets only the cookies it needs to work: one that keeps you signed in to the console and one that remembers your language. Our website sets no advertising or analytics cookies and loads no third-party tracking scripts.

We use a small number of providers to run the service: a telephony provider to carry calls and text messages, a speech provider to understand and speak, a database and authentication provider to store bookings and sign staff in, hosting providers, an email delivery provider for account emails, and a payments provider for business subscriptions. For a business that has turned on the email front desk, a language model provider receives bounded text from your email thread so that a reply can be proposed for a member of staff to approve. They act on our instructions and may not use your information for their own purposes. Each provider is named, with what it does, on our subprocessors page. We also disclose information where the law requires it.

These providers process your information only to deliver the service — carrying a call, storing a booking, sending a message you asked for. We do not sell your personal information, and we do not pass your mobile number or your messaging consent to anyone who wants to market to you.

Each business sets its own retention period, after which transcripts and related call records are deleted automatically. Booking records are kept while they are needed to provide the service and to meet the business’s own record-keeping obligations.

Our speech provider keeps its own copy of each call transcript for 30 days, so a call that went wrong can be investigated, and then deletes it. It keeps no audio.

When a business removes your customer record, it is first hidden from their dashboard and then, after their retention period, your name, phone number, email address, and any notes are permanently erased. The record of the appointment itself is kept without anything that identifies you, so the business’s own history stays intact.

If you ask us to stop sending promotional messages, we keep a minimal record that your number opted out, even after other information about you is deleted. We keep it for one reason: without it we would have no way to know not to message you again. That record holds a one-way fingerprint of the number rather than the number itself, which is also why erasing your details does not bring the messages back.

Business account information is kept while the account is open. When a business asks us to close its account, we delete its data, except records we must keep for legal, tax or accounting reasons, such as billing records.

• Ask the business for a copy of what is held about you.
• Ask for it to be corrected or deleted.
• Ask not to be contacted by text or email.
• Reply STOP to any text message to stop promotional messages immediately.
• Ask to speak to a person instead of the assistant, at any point during a call.
• If you have an Evarmont account, ask us for a copy of your account information, or to correct or delete it, at the address below.

Evarmont stores and processes information in the United States. Some of our providers may process it elsewhere under their agreements with us, as listed on the subprocessors page.

Information is encrypted in transit and at rest. Access is restricted to the business you contacted and to the staff members it authorises, each limited to what their role allows. Each business’s data is isolated from every other business on the platform, and the keys to services a business connects are stored encrypted.

The service is not directed at children under 13, and we do not knowingly collect their information. Evarmont accounts are for businesses and their staff, who must be adults.

If this policy changes materially we will update the date above and, where the change affects you directly, tell the businesses using Evarmont so they can inform their customers.

Questions about this policy can be sent to privacy@evarmont.com.