Terms of Service

• Evarmont is for businesses. You may create an account only for a business you are authorised to act for, and you must be an adult.
• You can sign in with an email address and password or with Google. Keep your sign-in secure and tell us promptly if you think someone else has used it.
• You decide who joins your team and what each person’s role allows, and you are responsible for what they do in your account.
• Keep your business details and contact information accurate.

Evarmont is an AI front desk. It answers your incoming calls with an automated assistant, checks the availability you configure, books appointments in your calendar, takes pickup orders from your menu, arranges callbacks, sends appointment confirmations, and can give your customers an online booking page. Your staff see every call, transcript, booking and order in the console.

The assistant works from the services, hours, resources, menu and answers you set up. It does not invent availability, and it will say it cannot help, or hand the caller to a person or a callback, rather than guess.

• Keep your services, opening hours, resources and menu accurate. The assistant offers exactly what you configure.
• Tell your customers that calls are answered by an automated assistant and that a written transcript is kept.
• Obtain consent before we send text messages or email on your behalf, and honour opt-outs.
• Use the service lawfully. Do not use it for emergency services, medical advice, or any purpose where a failure to answer could cause harm.

A booking is confirmed only once it is committed to your calendar. The assistant does not tell a caller they are booked before that happens. If a booking fails, the caller is told so and offered an alternative. Pickup orders are placed on your kitchen’s board and paid for at your premises.

You remain responsible for honouring appointments and orders the assistant takes on your behalf, and for any refund, cancellation, or rescheduling policy you apply to them.

The email front desk is offered in early access and is switched on for each business separately. When you connect a mailbox, Evarmont reads the customer email that reaches it, sorts it, and drafts replies from the facts you approve. A draft is sent only after a member of your staff approves it, or automatically within limits you set where that option is available and you turn it on. Replies go out from your mailbox, and you are responsible for what is sent from it.

The assistant and the email front desk use AI, which can make mistakes. They are built to refuse, hand over or ask a person when they are unsure, and consequential actions are checked against your settings before they happen, but you should review your configuration and your call and email history regularly. We do not use your business data or your customers’ information to train AI models.

Where you enable it, Evarmont sends text messages (SMS) and email on your behalf to the customers who contact your business: appointment confirmations, reminders, changes and cancellations, the link a customer uses to manage their own booking, and a reply to a customer who asked your front desk to send them something. They go only to a number or address the customer gave your business, for the purpose they gave it for. Marketing messages are sent only where the recipient separately opted in, and that consent is recorded and can be withdrawn.

Message frequency varies and depends on how often your customers book and change appointments. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

A recipient may reply STOP to any message to stop receiving them, and HELP for assistance. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT are all honoured, and the reply confirming it is the last message that recipient receives. Help is also available from support@evarmont.com. What we do with a phone number, and what we do not do with it, is set out in the Privacy Policy: we do not sell mobile information, and we do not share text-messaging opt-in or consent data with third parties or affiliates for their own marketing or promotional purposes.

You are responsible for the lawfulness of the contact you ask us to make, including the recipient’s consent and any registration your carrier or jurisdiction requires.

If you connect a calendar, CRM, team chat, payments account or mailbox, you authorise Evarmont to access it for the features you turn on. Your use of that service stays under your own agreement with its provider, and we are not responsible for how it works or for its availability. You can disconnect it at any time.

We work to keep the service running continuously, but we do not guarantee uninterrupted operation. Telephony, speech, and hosting providers we depend on can fail. We will not be liable for calls missed during an outage, and we recommend keeping a fallback route for your calls.

A new business starts with a 7-day free trial that includes 60 call minutes. A card is required to start it: you choose a plan from the Billing page of the console and enter a card, and that plan is charged when the trial ends unless you cancel before then. Cancel during the trial and nothing is charged.

Plans are billed monthly in advance and renew until cancelled. Each plan includes a number of call minutes per billing period; included minutes that are not used do not carry over. You can buy extra minutes at any time, and bought minutes carry over until used. When your minutes run out, the assistant keeps answering for a short grace allowance and then stops answering new calls until more minutes are available.

Subscriptions and minute purchases are sold and processed by Stripe as merchant of record, and Stripe’s terms apply to the purchase. Prices are shown before you pay, and applicable taxes are calculated at checkout. We will give you notice before a price change applies to an existing subscription.

You can change or cancel your plan from the Billing page. Cancelling stops the next renewal; the current period runs to its end and is not refunded, except where the law requires. If a payment fails, the service continues for 7 days while it is retried and is then paused until payment succeeds.

Your business data and your customers’ information belong to you. We process them to provide the service, as described in our Privacy Policy. You can ask us to export or delete them, and we delete transcripts according to the retention period you set.

You may stop using the service at any time. When a trial ends without a plan, or a subscription ends or stays unpaid, the service is paused until a plan is active again. We may suspend an account that is being used unlawfully, that is generating abusive call volume, or that puts the platform or its other users at risk. Where we can, we will tell you first.

To the extent the law allows, we are not liable for indirect or consequential loss, including lost business from a missed or mishandled call. Nothing here limits liability that cannot lawfully be limited.

We may update these terms. If a change materially affects you we will give notice before it takes effect, and continuing to use the service after that date means you accept it.

Questions about these terms can be sent to legal@evarmont.com.